Parents of premature and critically ill babies at Liverpool Hospital can now stay connected with their children from outside the hospital through a new camera system installed in the Neonatal Intensive Care Unit. The AngelEye technology provides families with secure, round-the-clock access to a live view of their baby, offering reassurance during periods when they are unable to be at the bedside.
Liverpool Hospital is the first public hospital in New South Wales to introduce the AngelEye system. The initiative forms part of the $930 million Liverpool Health and Academic Precinct redevelopment and is designed to complement the clinical care already provided to vulnerable newborns and their families within the expanded neonatal unit.
The system has been installed across 24 NICU cots, allowing authorised parents to view their baby through a live feed at any time. The care team can also send photographs and text updates, providing families with additional information while they are away and helping them remain involved in their baby’s early care.
A key feature of the technology is its multilingual communication capability. NICU staff can use secure, one-way messaging in more than 100 languages, making the service particularly relevant to families across south western Sydney, one of the state’s most culturally and linguistically diverse regions. The system is intended to make communication more accessible while helping families feel informed and included.
Liverpool Hospital’s expanded NICU began operating in 2024 within the new Integrated Services Building, which represents the centrepiece of the first phase of the broader precinct redevelopment. The facility includes 10 single rooms, four negative-pressure rooms for babies requiring additional protection and greater space designed to support parental involvement and kangaroo care through skin-to-skin contact.
The NSW Government announced another $100 million for the Liverpool redevelopment in June, taking the total commitment to $930 million. Work has now commenced on the second stage, which is expected to include six additional rooms for NICU parents and another multi-storey Integrated Services Building. The future facility will incorporate enhanced cancer services, new inpatient units and ambulatory care for women and children.
Deputy Premier and Minister for Western Sydney Prue Car said the new technology would provide families with greater reassurance when circumstances prevent them from being physically present. Health Minister Ryan Park also highlighted the emotional difficulties parents can experience while their babies receive intensive care, describing the livestreaming service as a practical way of helping families maintain a sense of connection.
Liverpool Hospital representatives say early feedback from families has been strongly positive. Alexandra McCormack, whose baby Rocky is receiving NICU care, said the cameras have provided reassurance by allowing her family to check on him remotely. The technology is intended to complement, rather than replace, physical visits and the direct relationship between parents and clinical teams.
Hospital General Manager Scott McGrath said Liverpool was proud to become the first NSW public hospital to introduce the system, describing innovation as an important part of transforming neonatal healthcare. Member for Liverpool Charishma Kaliyanda and Member for Leppington Nathan Hagarty also highlighted the benefits for families across the region, particularly the ability to communicate in multiple languages.
Dr Nele Legge, Director of the Liverpool Hospital NICU, said families are encouraged to spend as much time as possible with their babies, while the cameras can provide additional comfort when work, family responsibilities or other circumstances prevent a visit. The secure livestream and messaging functions are intended to support bonding, reduce parental stress and strengthen family-centred care.
The AngelEye rollout adds another family-focused element to the redevelopment of Liverpool Hospital, as construction continues on the wider precinct. By combining expanded neonatal facilities with digital tools that allow parents to remain connected remotely, the project is providing families with another way to participate in their baby’s care during an especially important and challenging period.
