Licensed venues and event organisers across New South Wales now have access to a new multilingual educational resource designed to make understanding liquor laws easier and more accessible.
Liquor & Gaming NSW has launched a series of short animated instructional videos aimed at helping businesses that sell or supply alcohol better understand their legal obligations and licensing requirements. The initiative is expected to benefit thousands of licensed venues operating across the state, particularly those owned and managed by people from culturally and linguistically diverse communities.
The new animations have been developed to simplify complex regulatory information and provide clear, easy-to-follow guidance on key aspects of liquor licensing in NSW.
The educational videos cover a range of important topics, including who is legally permitted to serve alcohol, why businesses require a liquor licence, how to apply for or transfer a liquor licence and the circumstances under which liquor licence exemptions may apply.
An additional animation explains how members of the public can provide feedback on liquor licence applications and outlines who applicants are required to notify during the licensing process.
Recognising NSW’s multicultural business community, all five videos have been produced and captioned in six languages-English, Arabic, Cantonese, Mandarin, Greek and Vietnamese-making vital regulatory information more accessible to a wider audience.
Liquor & Gaming NSW Director of Regulatory Excellence Melanie Brown said the initiative builds on the agency’s ongoing efforts to improve industry compliance and community safety through targeted education and engagement programs.
“NSW is home to thousands of licensed businesses, many of which are owned, operated and staffed by people from non-English speaking backgrounds,” Ms Brown said.
She explained that Liquor & Gaming NSW has already undertaken several initiatives to improve communication with multicultural business owners. Last year, the agency partnered with Multicultural NSW to translate its Self-Audit Checklists for On-premises and Packaged Liquor Licences into Arabic, Chinese, Korean, Thai and Vietnamese.
These translated resources have helped venue operators better understand their obligations relating to responsible alcohol service, compliance requirements and licensing conditions.
Liquor & Gaming NSW inspectors have also conducted targeted visits to venues located in local government areas with large multicultural populations to provide practical guidance on important compliance issues, including mandatory signage, record keeping obligations and Responsible Service of Alcohol (RSA) training requirements.
According to Ms Brown, the newly launched animations are intended to further support licensed businesses by presenting regulatory information in a simplified visual format that is easy to understand.
“The easy-to-follow steps answer frequently asked questions and improve business and community understanding on what is required to supply and sell alcohol safely and responsibly in NSW,” she said.
The project forms part of the NSW Government’s Hospitality and Racing Strategy 2026–28, which aims to strengthen harm minimisation initiatives while improving industry knowledge through targeted communication and stakeholder engagement.
The strategy seeks to ensure that hospitality businesses across the state are equipped with the information and support needed to operate safely, responsibly and in compliance with NSW liquor laws.
In addition to the new educational videos, licensed businesses can also access assistance through the Hospitality Concierge service, another Liquor & Gaming NSW initiative.
The free service acts as a one-stop support platform for licensed businesses, providing guidance on licensing and regulatory requirements as well as helping operators identify government incentives and programs that can support business growth and development.
Hospitality operators seeking assistance can contact the Hospitality Concierge for personalised support on a wide range of business and compliance matters.
The introduction of multilingual educational resources reflects the NSW Government’s continued commitment to supporting the state’s diverse hospitality sector while promoting safer alcohol service practices across communities.
By simplifying the licensing process and making critical information more accessible, Liquor & Gaming NSW hopes to improve compliance outcomes and help businesses confidently navigate their regulatory responsibilities.
As the hospitality industry continues to evolve, initiatives such as these play an important role in ensuring venue operators have the tools and knowledge they need to serve alcohol responsibly while maintaining high standards of public safety.
